Website usage terms and conditions
The term ‘George Mewes Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 106 Byres Road, Edinburgh EH6 6JN. Our company registration number is 366639 registered in Scotland. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without George Mewes’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Terms and Conditions of Sale
1.1 These terms and conditions ("the Terms") apply to all transactions between George Mewes Limited ("George Mewes") and you, the customer, which are entered into:-
(a) through our website, http://www.georgemewescheese.co.uk ("the Site”); or
(b) by post, telephone or email.
These Terms take precedence over and exclude any terms and conditions which you may seek to introduce.
1.2 Throughout these Terms:-
(a) when we refer to we, us, our etc., we are referring to George Mewes; when we refer to you etc. we are referring to you, the customer;
(b) any reference to Goods shall mean the products which are available to purchase from George Mewes, including those displayed on the Site.
2.1 We have taken reasonable steps to ensure that the Goods are described as fairly and accurately as possible on the Site and in our promotional material (such as, but not limited to, sales brochures). We also endeavour to ensure that all price and availability information is accurate and up to date. In the unlikely event that the Site or any such promotional material contains any inaccurate, incomplete or out of date information we shall endeavour to rectify this as soon as practicable.
2.2 On the very rare occasion where Goods have been ordered which are unavailable, we may substitute the ordered Goods with suitable alternative Goods of a similar nature with an equal monetary value.
2.3 All weights indicated on the Site represent those at the time at which the Goods were packed. The nature of some of our Goods is such that they can be prone to shrinking when not stored correctly. We will ensure that the Goods are stored in accordance with storage instructions whilst in our possession. We are not responsible for any variation in weight which may occur thereafter.
3. Steps to go through to place your Order
When you place an order (whether online or offline), you are offering to purchase the Goods from us on the basis of these Terms. For online orders, you must expressly confirm that you have read and accept the Terms as part of the order process. You will also be given the opportunity to review your order (and correct any errors) before you place it. When you have placed your order, we will send you an email acknowledgement that your order has been received. In all cases, a contract of sale will come into force when we dispatch the Goods to you.
4.1. All sums quoted on the Site and/or our promotional material are inclusive of Value Added Tax (VAT), where applicable and unless stated otherwise.
4.2. For online orders, the price to be paid by you is the price displayed on the Site at the time we receive the order. We will try to ensure that all prices on the Site are accurate. If any pricing errors come to our attention, by whatever means, we will take reasonable steps to inform you and we will give you the option to reconfirm the order at the corrected price or cancel it. If we cannot contact you, the order will be treated as cancelled. If the order is cancelled, for whatever reason, a full refund will be made.
5.1. Payment for online orders can be made by credit or debit card. We take reasonable precautions to keep your order and payment details secure. For offline orders, you will be advised of the available payment methods when placing your order.
5.2. For both on and off line orders, you confirm that the credit or debit card with which you make payment is held validly in your name. We cannot be held liable for any delays or non-delivery which may occur if the credit or debit card provider does not authorise payment. You should also ensure that any information supplied by you is correct before proceeding to payment. We do not accept responsibility or offer refunds if you provide incorrect information.
6. Delivery and Returns
6.1 For online orders, delivery charges for the UK are automatically calculated and displayed on the screen when you have selected the quantity of Goods that you wish to buy. The postage and packing costs will depend on the number of items you wish to buy. The cost for delivery outwith the UK will be calculated and displayed when you have entered your billing details in the payment section and selected the country to which the Goods are to be delivered. You are responsible for satisfying any import or other regulatory issues in connection with delivery outwith the UK. Any delivery times quoted by us are estimates only and are based on availability.
6.2 For offline orders, you will be advised of the applicable delivery charges when placing your order.
6.3 The Goods will be dispatched to you by such carrier (which may include Royal Mail) that we consider suitable to ship your order. We deliver our perishable Goods by overnight couriers for delivery to UK mainland addresses. For deliveries outwith UK mainland addresses, delivery times vary according to your location and the services being used. In all cases delivery within a specific time frame cannot be guaranteed. At busy times of the year delivery times may be extended. We shall not be held liable for the condition of the Goods where there has been any delays in dispatch and/or delivery. Ownership of the Goods, and any risk of loss or damage, will pass to you upon dispatch.
6.4 Our times of delivery are Monday to Friday between 9am and 5pm. It is your responsibility to ensure that someone is available during these times to accept delivery at the designated delivery address and store the Goods in accordance with their storage instructions. Due to the nature of the Goods we cannot be held responsible for the condition of the Goods if delivery cannot be made because there is no-one at the delivery address. You must ensure that you provide us with the correct delivery address and postcode as we cannot be held responsible for the conditions of the Goods if delivery cannot be made due to a wrong address/postcode. In order to give your Goods the best chance of getting to you in optimum condition we recommend adding a note in the box provided in the checkout of a suitable place to leave the order if you are not in or an alternative delivery address such as a nearby neighbour. Please note that this must be in the same street or within the immediate vicinity since a delivery to an extra address will be liable to an additional delivery charge. Please note that where the Goods are left in accordance with your instruction, this is at your own risk. We cannot be held responsible for the non delivery or condition of the Goods. We cannot refund Goods which are non delivered in accordance with this clause 6.4.
6.5 Our perishable Goods are kept within padded insulated ice-packed conditions during delivery to ensure that they arrive with you in their most optimum condition. You are responsible for checking the Goods on receipt. You must notify us in writing (including by e-mail) within 24 hours of receipt of the Goods if you find them to have been damaged in transit. We cannot be held responsible for any damage to the Goods if you have not notified us in accordance with this clause 6.5.
6.6 Subject to clause 6.7, in terms of the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations")you have the period of 7 days in which to cancel your contract with us and obtain a full refund. This 7 day period commences on the day after the day on which you received the Goods. If you do wish to cancel your contract, you must notify us in writing within this 7 day period. You must also take reasonable care of the Goods and return them to us (at your cost) with their original packaging.
6.7 Your right to cancel your contract with us in terms of the Regulations does not apply to Goods which are or contain fresh or perishable food or other items. If for any reason you are unhappy with your purchase of any such Goods, please notify us within 24 hours of receipt and we will endeavour to resolve your concerns.
7.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
7.2 Subject to clause 7.1, our total liability to you of any kind will be limited to the price of your order.
7.3 We shall not be liable for the condition of Goods or the delay or failure to supply Goods which are wholly or partly caused directly or indirectly by any circumstances beyond our reasonable control, including, without limitation: adverse weather or natural disaster; terrorism; war or civil commotion; any labour dispute; compliance with any law or governmental order, rule, regulation or direction.
8.1 If any provision of these Terms is held to be invalid or unenforceable by an appropriate court or tribunal, the remainder of the Terms shall remain in force.
8.2 We may update or modify these Terms from time to time and any changes to these Terms will be posted on this Site.
8.3 These Terms shall be governed by Scots law and the Scottish Courts shall have the non exclusive jurisdiction in relation to any matters arising under the Terms.
8.4 In the event that you are based in a country other than the UK, you are responsible for any use which you make of the Goods in your jurisdiction and for ensuring that such use (and import of the Goods) does not breach or infringe the laws of that jurisdiction.
George Mewes Limited (registered in Scotland under company number SC366639)
Registered Office: 106 Byres Road, Glasgow, G12 8TB
VAT Number: GB992792361